Clear, fair, and transparent terms for prepaid credits and subscriptions.
Last updated: August 25, 2026
This policy applies to prepaid API credits and monthly or annual subscription plans offered by Tamga LLC under the TamgaStudio name. Card payments are processed by our secure payment processor, Stripe.
API usage is deducted from a prepaid credit balance. Purchased credits are not cash, cannot be transferred to another account, and consumed credit amounts are non-refundable.
You may request a refund of the unused balance within 14 days of the initial credit purchase. Consumed credits and amounts already refunded are deducted when calculating the refundable amount.
Promotional, trial, and free signup credits have no cash value and are not refundable.
Paid plans are single-term: monthly plans end 1 month after purchase and annual plans 1 year after purchase. They never renew automatically. You may end access early through the Stripe customer portal in the billing dashboard; access continues until the end of the paid term.
A refund may be requested within 14 days of the initial subscription payment. Renewal payments may be reviewed when requested within 7 days of renewal, provided that plan benefits or credits for the new term have not been used.
Duplicate charges, verified technical failures that prevented service delivery after payment, and unauthorized transactions are reviewed separately. If you notice an unauthorized payment, notify us and your payment provider promptly so we can help secure your account.
Send your request from the email address associated with your account to support@tamga.studio. Include your account email, Stripe transaction ID, and the reason for your request.
Taxes and the displayed currency may be calculated at checkout based on the customer’s location and applicable settings. The refunded amount may appear different from the original statement amount due to taxes, exchange rates, or payment-network rules.
This policy does not limit any non-waivable rights available under applicable consumer law. Where mandatory law provides broader rights, those rights apply.